Welcome to Alejandra Olascoaga Art Studio (referred to as "the Studio," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or using our website (the "Site"), purchasing our products, or engaging with our services, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree to these Terms, you must discontinue use of the Site.

1. General Information

1.1 Company Information: Alejandra Olascoaga Art Studio is a studio specializing in handcrafted artworks and environmentally conscious creations. We are committed to providing high-quality, meaningful art while promoting sustainability and thoughtful stewardship of natural resources.

1.2 Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our Site and services. By accessing or using the Site, you represent and warrant that you meet this eligibility requirement.

1.3 Changes to the Terms: We reserve the right to update or modify these Terms at any time without prior notice. Any changes will become effective immediately upon posting on the Site. It is your responsibility to review the Terms regularly. Continued use of the Site after any changes constitutes acceptance of those changes.

2. Products and Services

2.1 Product Descriptions: We strive to provide accurate descriptions and images of our products. However, due to variations in monitor settings and the handcrafted nature of our work, slight differences may occur. We do not guarantee that colors or finishes will appear exactly as they do on your screen.

2.2 Availability: All products are subject to availability. We reserve the right to discontinue or limit the quantity of any product without prior notice.

2.3 Custom Orders: Custom orders are accepted on a case-by-case basis. Please contact us directly for inquiries. Custom orders are non-refundable and may require additional processing time.

2.4 Sustainability Efforts: Our studio continually strives to improve our sustainability practices to the best of our knowledge. We seek to use environmentally responsible materials and processes whenever possible and remain committed to learning and evolving in our approach to sustainable art creation.

3. Orders and Payments

3.1 Placing an Order: By placing an order on the Site, you agree to provide accurate, current, and complete information. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product description or pricing, or suspected fraudulent activity.

3.2 Pricing: All prices are listed in USD and are subject to change without notice. We make every effort to ensure accurate pricing; however, errors may occur. In the event of a pricing error, we reserve the right to cancel the order and offer you the opportunity to purchase the product at the correct price.

3.3 Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated on the Site. Payment must be received in full before the shipment of products.

3.4 Taxes: Applicable taxes will be calculated and added at checkout based on your shipping address.

4. Shipping and Delivery

4.1 Shipping Policy: We offer domestic and international shipping options. Shipping rates and delivery times vary based on the destination and shipping method selected at checkout.

4.2 Processing Time: Please allow 3-7 business days for order processing. Custom or made-to-order items may require additional time.

4.3 Delivery: While we strive to ensure timely delivery, we are not responsible for delays caused by carriers or external factors beyond our control.

4.4 Lost or Damaged Items: In the event of lost or damaged shipments, please contact us within 15 days of receiving your order to initiate a claim.

5. Returns and Exchanges

5.1 Return Policy: Due to the handcrafted and often customized nature of our products, returns are accepted only for defective or damaged items. Please contact us within 15 days of receipt to request a return.

5.2 Exchanges: Exchanges may be offered at our discretion for certain products. The item must be returned in its original condition.

5.3 Non-Returnable Items: Custom orders, limited edition items, and sale items are final and non-returnable.

6. Intellectual Property

6.1 Ownership: All content on the Site, including but not limited to text, images, graphics, logos, and product designs, is the property of Alejandra Olascoaga Art Studio and is protected by copyright, trademark, and other intellectual property laws.

6.2 Use Restrictions: You may not reproduce, distribute, modify, or create derivative works from any content on the Site without prior written consent from us.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

8. Limitation of Liability

To the fullest extent permitted by law, Alejandra Olascoaga Art Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless Alejandra Olascoaga Art Studio and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Site, violation of these Terms, or infringement of any rights of a third party.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms will be first attempted to be resolved through good-faith mediation. If mediation is unsuccessful, the dispute shall be submitted to binding arbitration, as determined by us, in accordance with applicable arbitration rules.

11. Termination

We reserve the right to terminate or suspend your access to the Site at our discretion, without notice, for conduct that violates these Terms or is otherwise harmful to us or other users.

12. Contact Information

For questions or concerns about these Terms, please contact us at:

Alejandra Olascoaga Art Studio
olascoagaartstudio@gmail.com

Thank you for choosing Alejandra Olascoaga Art Studio. We look forward to sharing our art and creative journey with you.